Refund policy
At Papa Jan's Pasta, we take pride in preparing every order with care. If something isn't right, we're here to help.
Damaged, Incorrect, or Missing Orders
Please inspect your order as soon as you receive it. If your order is damaged, incorrect, incomplete, or does not meet our quality standards, contact us immediately. To help us resolve the issue quickly, please provide:
- Your order number or proof of purchase.
- Photos of the affected item(s) and packaging (if applicable).
- A brief description of the issue.
After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.
Returns
For food safety and hygiene reasons, we do not accept returns of prepared food once it has been delivered.
Refunds
Refunds are only issued for verified cases such as:
- Incorrect items delivered.
- Missing items.
- Food that arrives damaged or significantly compromised during delivery.
- Verified quality issues.
Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you experience any issues with your order, please contact us as soon as possible after delivery. Our team is committed to resolving concerns promptly and ensuring you have a great experience with Papa Jan's Pasta.